FREQUENTLY ASKED QUESTIONS

Frequently asked questions

General

Frenzi operates on a different business model compared to traditional taxi apps. We do not charge a percentage fee to drivers. Instead, drivers only pay a small 57p acceptance fee for each ride they accept. This allows drivers to keep more of their earnings and provides a fair and transparent pricing structure.

You can message us through the app, email our driver support team, or contact us via our social media pages for quick replies.

Email hello@frenziapp.co.uk Phone Line Support ‪+44113 517 6707 Whats App Support +44 7939 197259

Yes — safety is a top priority for us. All drivers are licensed and fully checked. Plus, we're working closely with safety initiatives like Ask for Angela to make rides even safer.

We don’t charge commission. With Frenzi, you only pay a simple 57p fee per completed trip — that’s it. No hidden charges, no percentage cuts. It’s a straightforward way to help you keep more of what you earn.

We’re committed to regular updates and improvements — roughly once every 4–6 weeks, with new features, fixes, and expansions rolled in.

We’re just getting started! Right now, you can book rides quickly and easily. New features like ride-tracking, preferred driver listing and more will be added very soon with regular updates. Features are being rolled out by region, please keep an eye on our website and socials for further information.

No! Frenzi offers fair, upfront pricing — no surge charges, no hidden fees. What you see is what you pay.

Absolutely! Frenzi allows drivers to work for as many taxi apps as they like. We understand that drivers may want to maximize their opportunities and income, so we provide the flexibility to choose multiple platforms without any restrictions.

No, there is no subscription fee for drivers on Frenzi. We believe in empowering drivers by eliminating unnecessary costs, allowing them to focus on providing excellent service and earning a fair income.

Yes, riders have the ability to select their preferred driver. Our app provides driver profiles with relevant information such as ratings, reviews, and vehicle details, enabling riders to make an informed decision based on their preferences.

Frenzi offers a unique feature where drivers can bid for pre-booked jobs. When a rider schedules a future ride, drivers have the option to submit bids, including their proposed fare, for consideration. The rider can then choose the bid that best suits their needs, providing flexibility and potential cost savings.

Simply open the app, set your destination, choose a driver, and confirm. It’s quick, simple, and designed for real life.

Absolutely! We’re working on growing across the UK, one community at a time. Watch this space.

At Frenzi, we are committed to promoting environmentally friendly transportation. Our sustainable riding option allows riders to choose eco-friendly vehicles, such as electric or hybrid cars, for their journey. By selecting this option, you contribute to reducing carbon emissions and supporting a greener future.

Yes, Frenzi provides a real-time tracking feature that allows you to monitor your loved one's journey. This feature offers peace of mind and ensures the safety of your family and friends as they travel.

Absolutely. Frenzi prioritises the safety of all its users. Our app includes direct safety links to the police, providing immediate access to emergency services if needed. Your well-being is our top concern, and we take every precaution to ensure a secure and reliable experience.