Privacy Policy
This Privacy Policy explains how we collect, use, and share information through our website and mobile application for both riders and drivers. By accessing or using our services, you agree to this policy.
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If you have any questions, please contact us at hello@frenziapp.co.uk.
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1. Rider Privacy & Data Policy
Information We Collect from Riders
- Personal Details: Name, phone number, email address.
- Location Data: Real-time GPS location (used to connect you with drivers, estimate ETAs, and calculate fares).
- Ride Details: Pickup and drop-off points, trip history, route, time, and fare information.
- Device Data: Device model, operating system, app version, IP address.
- Payment Info: Processed via third-party gateways (e.g., Stripe); we do not store full card details.
- Communications: Messages/calls between riders and drivers (metadata only), support queries.
How We Use Rider Data
- Match riders with nearby drivers and provide estimated arrival and trip times.
- Navigate routes and calculate fares accurately.
- Improve customer support and resolve complaints.
- Ensure rider safety through trip tracking and reporting features.
- Send service-related notifications and promotions (only if opted in).
- Comply with UK transport and licensing regulations.
Data Sharing for Riders
We may share your information with:
- Assigned drivers (your first name, pickup location, and optional rating).
- Payment processors and technical service providers.
- Law enforcement or licensing authorities when required by law.
- Analytics services (anonymised usage data).
2. Driver Privacy & Data Policy
Information We Collect from Drivers
- Personal Details: Name, address, email, phone number, profile photo, vehicle and licence information, insurance documents, DVLA details.
- Location Data: GPS data to show availability, accept rides, and track journeys.
- Earnings Data: Trip fares, bonuses, and payout history.
- Device & Usage Info: Device type, operating system, crash logs, and performance data.
- Communications: In-app chat and call metadata, support interactions.
How We Use Driver Data
- Enable drivers to receive and manage ride requests.
- Track trips for route optimisation, safety, and fare calculation.
- Process driver earnings and facilitate payouts.
- Confirm regulatory compliance and maintain safety standards.
- Support customer service and dispute resolution.
- Provide updates, training, and feature improvements.
Data Sharing for Drivers
We may share your information with:
- Riders (first name, profile picture, vehicle details, and real-time location when en route).
- Regulatory authorities, insurance providers, and law enforcement (as legally required).
- Third-party providers such as mapping, analytics, and payment services.
3. Location Usage (For All Users)
Our app requires access to your real-time location to:
- Connect riders and drivers efficiently.
- Provide accurate ETAs, navigation, and fare calculations.
- Ensure journey safety and compliance.
- Location tracking runs in the background only when a ride is active or when drivers are marked as available. You can manage these permissions in your device settings, but core features may not function without them.
4. Security and Data Retention
We use industry-standard encryption and secure cloud storage to protect your data. Only authorised personnel can access sensitive information. We retain data only as long as necessary for legal, regulatory, or operational purposes.
5. Cookies and Analytics
Our website uses cookies to:
- Understand user behaviour.
- Improve performance and personalise your experience.
You can disable cookies in your browser settings, though this may impact functionality.
6. Your Rights
You can request to:
- Access, correct, or delete your data.
- Withdraw consent or opt out of marketing communications.
Email hello@frenziapp.co.uk to exercise your rights.
7. Changes to this Policy
We may update this policy from time to time. Major updates will be notified via the app or website. Your continued use of the services means you accept the updated terms.